🎉 CX Elevate: Date Time Picker is available now on Shopify app store
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For merchants offering local delivery and pickup, every day is a battle against the clock. An online order for a dozen cupcakes needs to be ready in fifteen minutes, but you haven't even preheated the ovens. Another delivery request comes in for a time slot you know your driver can't possibly meet.
We understand these logistical challenges intimately. That's why we are thrilled to announce the Cx Elevate Update version 1.1.3. This update is packed with powerful new features specifically designed to bring control, order, and efficiency to your daily operations.
This isn't just a minor patch; it's a fundamental upgrade to your operational command center, built on five powerful pillars of improvement. We’ll take you on a deep dive into each of these five parts, showing you exactly how they solve your biggest logistical headaches and give you back control.
In e-commerce, the journey from "add to cart" to "checkout" is sacred ground. Any friction, confusion, or hesitation in this final step can lead directly to an abandoned cart and a lost sale. We knew the Cart Drawer, the very first place a customer formalizes their intent to buy, could be more intuitive, more powerful, and more helpful in converting browsing customers into happy buyers.
The CX Elevate Version 1.1.3 Update introduces a complete, top-to-bottom redesign of the Cart Drawer. Let's imagine a local bakery owner, Sarah. With the old cart drawer, she noticed that the long, detailed descriptions for her custom-designed celebration cakes would sometimes push the checkout button far down the page on mobile, causing confusion.
With the new redesign, that problem is solved. The new Cart Drawer is a modern, accessible, and merchant-friendly experience.
1.1. Smarter Design: We’ve implemented smarter handling of long product descriptions so they no longer dominate the space. The "Save" button's usability has also been improved for faster editing of order details.
1.2. Enhanced Accessibility: Key accessibility enhancements have been made to the fulfillment button, ensuring a smooth and compliant experience for all users.
1.3. In-Cart Scheduling: The biggest game-changer is this: Conditional Delivery & Pickup are now available directly in the Cart Drawer. Your customers can see available time slots and make their fulfillment choice before they even begin the main Shopify checkout process. This is a massive improvement to the user experience, setting clear expectations upfront and building purchase confidence.
This redesigned experience, a cornerstone of the CX Elevate Version 1.1.3 Update, ensures your customer's first step towards buying is a smooth and reassuring one.
A one-size-fits-all scheduling system doesn't work for the dynamic, real-world operations of a local business. You need rules that adapt to your calendar, your prep time, and your daily capacity. That's why this CX Elevate Version 1.1.3 Update introduces a powerful suite of new Dynamic Rules, available on all plans.
2.1. Blackout Dates: Are you closed for a holiday, a special event, or a much-needed vacation? You can now block specific single days or entire date ranges from being available for fulfillment. This eliminates scheduling conflicts and the frustrating task of calling customers to apologize and reschedule.
2.2. Cutoff Time Rule: This rule allows you to set a hard cutoff for when orders must be placed for a given day. Want to stop accepting same-day orders after 2 PM so your team can focus on prepping for the next day? Now you can. This puts an end to the last-minute order scramble.
2.3 Processing Buffer Time: This powerful rule allows you to add a mandatory buffer between when an order is placed and the earliest available fulfillment slot. For example, you can set a 3-hour buffer to ensure you always have ample time to prepare every order to your high standards, eliminating the stress of "instant" orders.
2.4 Default Time Slot Value: To further reduce customer friction, you can now enable a Default Time Slot Value. This helpful feature automatically selects the next available fulfillment slot for the customer, reducing the number of clicks and decisions they have to make during checkout.
These new rules in the CX Elevate Update 1.1.3 Update are designed to put you back in the driver's seat of your daily operations.
As your business grows, your operations become more complex. Often, delivery and pickup evolve into two distinct workflows with different teams, different vehicles, and different constraints. A single, shared schedule is no longer enough.
The CX Elevate Version 1.1.3 Update gives Pro and Elite merchants the precision tools needed to manage these complexities.
- The Pain Point: Sarah’s bakery is thriving, and she now has a dedicated delivery driver who works from 10 AM to 4 PM. Her in-store pickup counter, however, is open from 8 AM to 6 PM. The old system, which used a single schedule for both, was a constant source of manual adjustments and confusion.
- The Solution: We've introduced Separate Handling of Delivery and Pickup Schedules. This is a game-changer for businesses with distinct operational arms. You can now create entirely independent scheduling rules, blackout dates, and lead times for each fulfillment method. Your delivery schedule can now perfectly match your driver's hours, while your pickup schedule matches your store's hours. This is a key feature of the CX Elevate Version 1.1.3 Update for scaling businesses.
This feature, along with enhanced Remix settings for Pro merchants, provides the fine-grained control necessary to run a sophisticated, multi-faceted local commerce operation without compromise.
Building directly on the power of independent scheduling, this update introduces a more intelligent and granular approach to a critical operational tool: the cutoff time. For Pro and Elite merchants, this means more flexibility and more revenue.
- The Pain Point: Previously, a single cutoff time might have forced you to stop accepting profitable pickup orders early, just to accommodate the logistical needs of your delivery service.
- The Solution: The CX Elevate Version 1.1.3 Update gives you the ability to set independent cutoff times for Delivery and Pickup. This directly solves the problem. You can now set a 2 PM cutoff for all delivery orders to give your driver time to plan efficient routes, while continuing to accept profitable in-store pickup orders until 5:30 PM.
This isn't just a convenience; it's a strategic tool. It allows you to maximize the sales potential of each fulfillment method based on its unique capacity and workflow, ensuring you never have to turn away an easy sale again. This is another way the CX Elevate Version 1.1.3 Update helps you run your business smarter.
A great user experience is the sum of many small, polished details. This CX Elevate Version 1.1.3 Update includes several other improvements designed to create a more professional and intuitive journey for both you and your customers.
5.1. Enhanced Thank You and Order Status Pages: The customer experience doesn't end when the payment goes through. We've enhanced the post-purchase pages specifically for pickup orders. You can now provide clearer, more detailed instructions like, "Your order for the chocolate cake will be on the red shelf to the right of the counter under your last name," reducing confusion for both customers and your staff.
5.2. Start of Week Option: A small but frequently requested quality-of-life feature for our merchants. In your settings, you can now choose whether your scheduling calendar starts on a Sunday or a Monday. This allows you to match the convention your team and your US customers are most familiar with, making the back-end and front-end experience feel more intuitive.
Every element of the CX Elevate Version 1.1.3 Update was designed with the real-world needs of local merchants in mind.
We've given you the tools to build a more efficient, less stressful, and more profitable local fulfillment system. This update ensures that the promise you make to your customers online can be delivered perfectly in the real world. We are incredibly proud of this CX Elevate Version 1.1.3 Update and the new capabilities it puts in your hands.
Update your app today from the Shopify App Store to unlock these powerful new features. It's time to move from chaos to control. We can't wait to see the incredible local experiences you build.
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