Privacy

Welcome to Autoserve LLC’s Privacy Policy. At Autoserve LLC, we respect and protect the privacy of our merchants. This policy outlines how we collect, use, disclose, and safeguard your information when you use our Shopify app. Our practices are designed to comply with applicable privacy laws and regulations, including GDPR, CCPA, and other international data protection standards.

Data Collection

We collect the following data from merchants:

• Merchant Information: Names, email addresses, and other contact details.
• Subscription Plan Details: Information regarding the merchant's subscription plan with our app.

Data Usage

The collected data is used for the following purposes:

• App Functionality: To ensure the proper functioning and improvement of our app.
• Analytics: To perform analytics for service improvement and better user experience.
• Subscription Management: To manage and administer merchant subscriptions and related services.

Data Storage

We store merchant data securely on our servers with robust security measures in place. Customer-related data remains within Shopify and is accessed only through Shopify metafields, such as app metafields, order metafields, and product metafields. This minimizes data storage on our backend and ensures data security.

Data Sharing

We do not sell personal data. We may share data with third-party service providers to:

• Facilitate our services.
• Ensure security.
• Comply with legal obligations.

Third-party service providers are obligated to use your data only as necessary to provide these services to us.

Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption: Encrypting data during transmission and storage.
• Access Controls: Limiting access to data to authorized personnel only.
• Regular Audits: Conducting regular security audits and assessments.

Data Retention

We retain merchant data for as long as necessary to:

• Provide our services.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.

Data retention periods are determined based on the nature of the data and the purpose for which it is used.

User Rights

Merchants have the following rights regarding their data:

• Access: The right to access their personal data.
• Correction: The right to correct inaccurate or incomplete data.
• Deletion: The right to request the deletion of their data.
• Portability: The right to request the transfer of their data to another service provider.

To exercise these rights, please contact us at support@autoserve.io.

Cookies and Tracking

We use cookies and similar tracking technologies to:

• Improve user experience.
• Analyze usage patterns.
• Provide personalized features.

Merchants can manage cookie preferences through their browser settings.

International Data Transfers

We may transfer data internationally for the purposes described in this policy. We ensure that appropriate safeguards are in place to protect your data, in compliance with applicable data protection laws.

Children’s Privacy

Our services are not intended for use by children under the age of 16, and we do not knowingly collect personal data from children.

Changes to the Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our app or via email. We encourage you to review this policy regularly for any updates.

Contact Information

If you have any questions or concerns about this privacy policy, please contact us at:

Autoserve LLC
Boston, MA USA
Email: support@autoserve.io
Website: autoserve.io

Compliance

We comply with applicable privacy laws and regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other international data protection standards